FAQ’s

When are we upgrading to Banner 9?

This upgrade will be done in 3 phases. Phase one will be from May 2017 to January 26, 2018. During this phase we will be upgrading all Banner forms to Banner 9 and re-organizing the Banner Self-Service Admin menus. Phase two will take place from January 2018 until July 2018. Phase 3 will be from July 2018 to December 2018.

Why are we upgrading to Banner 9?

All support for Banner 8 will be terminated as of January 2019. In addition, the problems with browser compatibility have become increasingly difficult and have required us to take action. By upgrading to Banner 9 we will eliminate these issues.

How many users will be affected by this upgrade?

Overall, there are approximately 400 staff and faculty users of Banner. There are several thousand student users.

Will there be training on Banner 9?

Yes. The different offices will be offering area specific training for the different functional areas across campus. You will be notified when your area will be having training.

Will I use the same credentials to log into Banner 9?

Yes, you will use your netID and netID password.

Who do I call with questions about Banner 9 prior to go-live?

Speak with your team/area leads about questions concerning your business processes. Send your general questions to banner9upgrade@dartmouth.edu

What is the preferred browser for using Banner 9?

Banner 9 can be used with all browsers.

Can users change the color scheme on their Banner pages?

Ellucian (Banner’s parent company) has stated the following as of 8/16/17:

“Individual users cannot choose a personal color in the Banner 9 applications at this time. Personal color (theme) choices is on the backlog, but not yet scheduled for a particular release.”

How can I see what the keyboard shortcut is for a given function?

If you hover over the function (e.g. Go) Banner will display the shortcut keys to use for that function.

Where can I find the list of “related forms” that was under “Options” on the menu bar in Banner 8?

You can find this list by clicking on “Related” in Banner 9.

How do I resize a page in Banner 9?

You can use the CTL+ to increase the size and CTL- to decrease the size.

Does the city get auto-populated from the zip code?

Yes.  If enter the zip code, then click enter, the city and state will be auto-populated.

Can you have two Banner 9 pages open at same time?

No. Two pages cannot be open at same time.  You could come close to same experience by opening a second Banner 9 session.  The navigation between two pages is made simpler by the Application Navigator recently visited pages feature.