JOB TITLE: Access Services Student Assistant

REPORTS DIRECTLY TO: Lois Anne Crooks, Access Services Student Supervisor

PURPOSE OF JOB: To provide excellent customer service and reference support to Baker-Berry patrons and guests.

JOB DESCRIPTION & SPECIAL REQUIREMENTS:

  • Provide information on the library, college and town of Hanover to library patrons and guests
  • Provide basic reference services (using online databases and tools) And triage referrals to the Subject Specialists within the library
  • Respond to security gate alarms in a timely manner
  • Provide support for GreenPrint Stations on Berry Level 1
  • Use of a Multiline phone system
  • Other duties as assigned

DESIRED QUALIFICATIONS:

  • Previous library and/or customer service experience
  • Knowledge of the library catalog and online databases

OTHER INFORMATION:

Candidates must be punctual. Both at ARRIVING to shifts and at RESPONDING TO E-MAILS.

The position requires customer service and problem solving skills, the ability to prioritize tasks, attention to detail and accuracy.