Skip to content

Changes to Canvas login process coming on July 13

Starting July 13, an important change will come to all of Dartmouth’s web-based systems, including Canvas: any system using Dartmouth's WebAuthentication (WebAuth) system for access will require answering one of the security questions you set when you “claimed” your account, in addition to entering your NetID and password as part of the login process. The security question prompt will appear only if you attempt to log in from a new browser, new computer or device, or new IP location. This means that, past the July 13 switch-over, you should get prompted for a security question only occasionally.

What security questions???? If this is your immediate reaction, i.e. if you do not remember your security questions and/or the answers you chose for them, you will need to contact your academic technology consultant, or the help desk, at or 646-2999, in order to reset them. You cannot reset your security questions on a self-serve basis. The help desk will have extended phone coverage in the weeks following this change. You should also feel free to contact your academic technology consultant or the help desk between now and July 13, if you would like to reset your security questions now, and as it were, pre-emptively.

This change is part of the larger “Towards a Secure Dartmouth” initiative by Dartmouth Information Technology Services (ITS) to improve the security of Dartmouth data, Dartmouth systems and Dartmouth technology users. Recent high-profile security breaches at companies such as Anthem underline the importance of such an initiative. A summary of this security initiative is posted on the ITS website:

Leave a Reply

Your email address will not be published. Required fields are marked *