The Care Experience Collaborative, now underway for the past six months, is focused on improving care experience across Dartmouth Health in unique clinical contexts utilizing a Lean Six Sigma approach. At the first learning session on December 19, clinical team members, researchers, administrative staff, improvement scholars, patients and care partners gathered to introduce and share developing improvement work. On May 30, Alice Kennedy, MPH, Research Project Director at The Dartmouth Institute for Health Policy and Clinical Practice, welcomed 76 participants to the Spring learning session. Here the group reconvened to check in, share successes and challenges, and align a shared sense of purpose to spring forward into the next phase of work. Such learning opportunities create space to learn from each other’s experiences, and plan to deeply engage in improvement work with teams through a focus on culture, leadership infrastructure and staff engagement. The mission of Care Experience...

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